Delimixx
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You can write in English or Japanese. We reply in Japanese to messages written in Japanese, and in English to all others. We read every report, but we cannot promise a reply time.

Getting help

Before you write, it helps to know where Delimixx keeps your data on your computer. Nothing in these places is sent to us (see the Privacy Policy, section 10).

  • Settings, key bindings and themes: %USERPROFILE%\.delimixx-prototype
  • Backups made before saving: a .delimixx-backups folder next to each file (or the central folder you chose)
  • Sidecar file with colors, widths and hidden rows and columns: <file>.cvdeco next to each CSV
  • License key (Pro): the Windows Credential Manager

Deleting the program folder does not remove the settings folder; delete it too to remove everything.

  1. Look up the error code. If a message ends with a code in brackets such as [FILE-002], find it on the Error codes page. It says what the code means and what to try.
  2. Check the Changelog. Your problem may already be fixed in a newer version.
  3. Read the FAQ.

Report a bug

Open an issue on GitHub Issues with the Bug report template, or write to [email protected]. Please include:

  • the environment info: Settings > App Information > Copy Environment Info. It contains the Windows version, memory, edition and key settings, and no personal data;
  • the error code, if there is one;
  • the steps to reproduce the problem, and a small sample file that shows it. Remove private data first;
  • delimixx-debug.log, if the program crashed. It is next to delimixx.exe; if that folder cannot be written to, it is in the settings folder (%USERPROFILE%\.delimixx-prototype\config), or in the temp folder. The regular log never contains file paths, cell content or text you typed. If you started Delimixx with --debug, a separate detailed log (kept for 14 days) also holds the end of file names (without folders), so check it before you post it.
GitHub Issues are public. Do not post private data, license keys or order details there. Use email for those.

Ask a question or request a feature

Use GitHub Discussions or write to [email protected].

Purchases, licenses and refunds

For anything about an order, write to [email protected] from the email address you used to buy, and include the order number. Refunds are handled by Paddle; see the Refund Policy. Paddle's receipt email also has a link to manage or cancel a subscription. If your key was switched off by mistake and we have corrected it, press Check again on the License page in Settings: Pro does not come back by itself until you do.

Report a security problem

Please do not open a public issue. Write to [email protected] with the version (Settings > App Information > Copy Environment Info) and the steps to reproduce. When we fix a security problem, the fix is released as a new patch version and noted in the Changelog.

Contact

Support: [email protected]
Privacy requests: [email protected]